May 31 2024
Digitalization is incorporated in almost every walk of life today. From toddlers to the elderly, from entrepreneurs to job hunters, from doctors to chefs, every individual is dependent on digital assistance in one way or the other. Gone are the days when traditional education and knowledge was sufficient to sail in the boat of life; today a digital illiterate might be considered a failure when it comes to maximising profits and minimising losses in any task.
Considering business operations, digital dependency is no less. Today, huge names in the business world have managed to cope with industrial challenges and maintain a steady brand, solely due to early shifts in jobs, from conventional human effort based operations to digitally tracked, implemented and supervised day to day processes. IT integration is the need of the hour, for any type of business, as technology not only facilitates but also speeds up procedures and eliminates wastages of resources to an optimum extent.
To decide which industries have acquired the most benefits from digital transformation is a tough venture; still, the following industries are seen to progress the most from collaborating of IT based operations:
When it comes to maximum utilisation of digital incorporation, the retail industry tops the list globally. From taking orders online to digital tracking of products and services, and recording customer feedback, the whole supply chains of many giants in the retail industry have now shifted to IT based platforms. According to statistics, it is estimated that by 2023, 20% of all retail has shifted online, from scratch operations to the safe delivery of products and services at the customers' doorstep. Online platforms have enabled retailers to shape customers' opinions and preferences. Statistics show that 86% of all customers search online about product reviews and feedback before making a purchase.
It's pertinent to know that small town shops and retails with customary setups might not cope with the market pressures in the recent years, unless they shift to digitization of operations and services. Usage of order management systems and Enterprise resource planning. Digital retailing strategies like mobile apps, and order tracking systems help in maximum customer retention, saving time and resources of both, the business and the consumer. Giants like Amazon and eBay started their digital journeys in early 2000s and from then till today millions of retails worldwide have shifted their business operations to digital canvases and managed supply chain disruptions in the most efficient ways.
The next to line industry inculcating digital shifts in its operations is surely telecom. Automation in services and feedback, as well as chatbots for online help, interactive voice responses and AI based customization in service bundles, all are some examples of digital operations in telecom. According to statistics, 76% of all telecom customers are frustrated with "slow" digital processes, and expect the telephony services to not only be quick, but fully customized and tailored according to their needs. This is possible only through intelligent integration of IT tools and one to one digital personalized interactions. Improvement in business procedures like predictive maintenance and crisis management are some of the boons of digitization of operations and structures in the telecom industry.
Today, different software and IT assets have been assimilated in telecom industry procedures to predict and maintain future customer needs and resistances. IT Asset Management Software has enabled many industries, and especially telecommunications, in streamlining the usage of different software and IT assets, including replacement of redundant assets with newer and more cost-effective ones. Software like Telecom Expense Management helps various telecom businesses in cutting costs and maintaining IT assets in the most optimum way.
As every other industry toils hard to integrate AI based facilitations in their operations, medicine is not far behind. From augmented reality to robotics, healthcare professionals are now benefiting from the boons of digitalization to a great extent. Today, organ transplants and complicated surgeries are well-assisted with AI based robotic techniques, suggesting the best possible treatments for various diseases which were earlier incurable. Robotics today has automated many repetitive tasks in research laboratories, saving time and resources of healthcare professionals. Today, minimally invasive surgeries and complicated surgeries of the spine are all performed under the special assistance of AI and other predictive IT measures, making surgeries not only safe but timely and least infectious too.
Similarly prosthetics and pharmaceuticals have also excelled far ahead when it comes to IT assimilation in business operations. Management information systems and other IT-assisted software help in safeguarding costly inventory, check and balance of assets being used, identifying redundant techniques and materials, discarding them and replacing them with contemporary ones. All this could not be achieved without the backing of technology within business processes. Human error is minimized at every step of the business life cycle, thanks to AI-aided supply chains and operations.
Perhaps the industry that has profited most from digital resources is the mining and metal industry. This is because the highest number of everyday accidents and casualties were a norm for the miners. Thankfully, mining businesses are now equipped with more precision and accuracy, enabling the least chance for mishaps. From the exploration of mines, to digging procedures, and finally extraction, many mining businesses globally have now incorporated fully AI based machines and robots to complete risky tasks, which were earlier done by human labour. Autonomous vehicles are said to operate in remote and unsafe environments, reducing the risk of accidents.
Mining operations have reduced the costs and increased productivity through the usage of drones, with minimum human effort needed and maximum information revealed about deep mines. Blasting activities carry high risk for surroundings and need clear image processing (now done through AI photogrammetry) for best results. AI algorithms can now enable miners to successfully locate mining sites with the most minerals and metals, through geospatial analysis of earth's data. Digitalization in operations of businesses of mines has especially helped in the preservation of the natural environment, as the damage caused by mining extraction and explosion leads to chemical leakages and emission of hazardous gases, all of which can be detected through AI processed sensors, curtailing such perils in due time.
To sum it all up, it is pertinent that digitalization has not just sped up business procedures and eliminated supply chain disruptions within businesses, but also provided new channels of revenue growth and eliminated risky jobs which were otherwise painstaking for human labor. Considering the fast-paced world of today, technological innovations and their integration within businesses is a must, and the organizations that fail to do so would suffer by incurring losses and wasting time and resources with respect to the competitors who have already shifted towards digital operations. Moving from conventional setups to digital ones might take time and investment, with resistance to change by employees, but the long-term fruits of IT incorporation cannot be undermined.
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