5 Top LMS for Hospitality Companies

Keeping your organization up to date with changing industry standards is paramount in the fast-paced and highly competitive hospitality industry. Investing in an LMS for hospitality for employee training and development is crucial to ensure your team is equipped with the skills and knowledge needed to deliver outstanding experiences.

 

A hospitality LMS will streamline your training efforts, improve employee performance, and enhance overall guest satisfaction. The right learning management system will revolutionize how your organization learns and offer a measurable return on investment.

 

Best Overall: Axonify

The best overall LMS for hospitality companies is Axonify. Its platform offers a wide range of AI-powered capabilities and a commitment to provide the best platform to reach and reinforce learning goals applicable in the kitchen, at the table, or at the front desk. Axonify's experience in hospitality and focus on frontline workers shows their understanding that a thriving business can only be as successful as its staff.

 

Axonify's LMS for hospitality stands out in its approach to learner acquisition. Workers complete microlearning training on relevant topics such as streamlining the check-in process or the importance of using seasonal foods. These modules only take 3-5 minutes to complete. The skills and knowledge built into these training units are then regularly reinforced to ensure the acquired knowledge is retained. Microlearning units close knowledge gaps while making information accessible during shifts using the devices staff members already use.

 

This platform is highly scalable and tailored to reach every employee on the ground regardless of the organization's size or location. Course content focuses on engagement with and adoption of practical knowledge for the hospitality industry, with a gamified approach to learning that engages and empowers frontline workers.

 

Axonify Pros and Cons

PROS

• Prioritizes frontline worker education with short, repeated micro-learning units that reinforce learning.
• Proven to optimize productivity by enabling frontline workers to deliver next-level guest experiences.
• Highly scalable, meaning it grows and evolves with your business.
• Embraces diversity and inclusion with content in 60+ languages.
• Axonify's app means workers can learn from anywhere on any mobile device.

CONS

• No free trial.
• Pricing is only available on request.

 

Best for Social Learning: Green LMS

Green LMS is an excellent option for social and collaborative hospitality training. Their platform allows hospitality businesses—from resorts to restaurants—to create engaging and dynamic training courses for their business's needs.

 

Green LMS's centralized platform keeps all your training program resources in one place, meaning businesses can mold online courses to their specific needs while ensuring consistency and excellence.

 

Learners will find a platform that facilitates ongoing development by allowing them to learn and assimilate information through active participation in webinars or comment threads. Participants can record, share, and interact with other learners on hospitality-related subject matter, allowing them to share insights and experiences. The platform also stores the knowledge shared within the platform for future reference.

 

Green LMS Pros and Cons

PROS

• This hospitality LMS offers a platform for motivating and engaging training via gamification and social learning.
• The platform's adaptive learning system and analytics identify knowledge gaps and provide a needs-based approach to learning.
• Supports multiple languages and cultures and embraces accessibility standards.
• User-friendly interface, cloud-based platform with a reliable support team.

CONS

• May not integrate fully with some businesses' existing systems or devices.
• Doesn't offer blended learning options.

 

Best for AI-Powered Learning: Docebo

Docebo can make all the difference to your hospitality business, offering a tool to elevate the guest experience, improve customer satisfaction, streamline the onboarding process, and reduce staff turnover. The platform is also a powerful tool for ensuring compliance within the constantly evolving regulatory environment. For example, regulations surrounding handling and labeling allergens is a compliance issue hospitality staff must stay on top of.

 

What sets Docebo apart is its innovative approach to hospitality staff training. Docebo uses AI to customize and enhance training programs by analyzing learner data to recommend useful content, adapt course difficulty, and foresee future needs.

 

AI-powered training optimizes efficiency and learner outcomes. This is particularly important in the hospitality industry where staff members have such diverse roles and come from different educational backgrounds.

 

Docebo offers an extensive content collection sourced from a range of leading providers on topics essential to the hospitality business like HACCP, food handling, and health and safety training.

 

Docebo Pros and Cons

PROS

• Docebo is a modern, dynamic, and innovative platform that harnesses AI and gamification.
• Easy setup and integration with apps like Salesforce, Shopify, and Zoom.
• Scalable and flexible for businesses, meaning you can customize or extend the platform's capabilities as your business grows.
• Embraces blended learning, making it effective for different learning styles.
• Access to a large library of resources from leading industry training providers.

CONS

• Users report problems with the usability of the mobile app.
• Issues with webinar integration can cause problems for users like poor audio quality and glitches or errors.
• No free trial.

 

Best for Mobile-First Learning: Absorb LMS

Absorb LMS answers to the hospitality sector's need for modern solutions. This mobile-first LMS offers AI-powered, mobile-responsive training to meet the industry's challenges head-on while offering hospitality staff a cloud environment that promotes employee growth and accelerates onboarding. A mobile-first approach is particularly useful for hospitality employees who can take advantage of short pauses to top up their training and make their shift productive.

 

Learners will benefit from an engaging learning experience that puts collaboration, gamification, and social learning at the forefront to boost employee engagement. Its diverse content includes text, videos, quizzes, games, and more. Absorb LMS is also easily scalable for businesses with evolving needs.

 

Absorb LMS Pros and Cons

PROS

• Seamless integration with existing systems and tools.
• User-friendly interface designed with every level of an organization in mind including employees, admins, and human resource managers.
• Boasts strong content creation capabilities.
• Offers opportunities to deliver blended learning by combining online courses with in-person training.
• Scalable for smaller businesses.

CONS

• Steep learning curve, especially when dealing with customizations.
• Potential problems with integration and data migration.

 

Best for Whole-Team Training: TalentLMS

TalentLMS is a cloud-based LMS with the versatility to support learning and enhance course content creation and management across roles. TalentLMS's mission is to make training courses accessible for all employees in the hospitality industry, making it a customizable option for businesses that wish to train their employees at all levels.

 

TalentLMS's strengths for hospitality training lie in its automated management of course content and pacing. This streamlines administrative tasks when dealing with new hires, seasonal training, or compliance checks.

 

TalentLMS provides role-specific training for staff members in a hospitality business. Targeted learning solutions ensure no role is overlooked, with training opportunities for everyone from management to maintenance staff. This not only optimizes operations at every step but also offers staff equal opportunities for career-enhancing training.

 

This platform is also a good option for companies that wish to combine custom-made courses with ready-made options.

 

TalentLMS Pros and Cons

PROS

• Delivers training for a range of scenarios.
• Intuitive course authoring capabilities.
• Supports blended learning, meaning learners get the best of instructor-led training and self-paced study.
• Supports social and collaborative learning via forums and other tools.

CONS

• Best suited to medium-to-large businesses with a large number of employees.
• Lower-tier plans don't include a live chat function, custom reports, or automation.
• Lacks certain features like an integrated grade book and highly functional system notifications.

 

The Importance of Investing in Staff Education

Forward-thinking hospitality businesses understand the importance of training frontline staff. Studies show that training within the hospitality industry increases employee satisfaction, morale, and retention (page 1 of the PDF). It also decreases staff turnover and hiring rates. Investing in an LMS is therefore an investment in your workers and in your business's future success.

 

Ensure Effective Learning with a Hospitality LMS

Choosing the right LMS is crucial for hospitality companies to effectively train and develop their workforce. Investing in the capabilities offered by a top-tier LMS leads to streamlined training processes, improved staff performance, and enhanced guest satisfaction.

 

Investing in staff training is an investment in your business's future. Select an LMS with the best overall balance of features, user-friendliness, industry experience, and proven results in boosting learning and retention in the hospitality industry.